STRONG IPTV
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Customer Protection
Refund Policy
Last updated: November 5, 2026
7-Day Money-Back Guarantee
You can request a refund within 7 days of your subscription being activated. Requests made after 7 days are not eligible.
Talk to Us First
Most problems can be fixed quickly with our support team. If something isn’t working, contact us so we can look into it with you. If we can’t find a solution for an eligible issue, you may be able to get a refund.
When a Refund May Not Apply
Refunds do not cover problems outside our service that have a solution you can apply, including:
- Blocking by your internet service provider (ISP)
- A device that is not compatible with the service
- Problems with a player app or its settings
- Slow or unstable internet speed
We will still help you try to solve these issues. Please check your device and connection during your free trial or before you order.
How to Request a Refund
- Contact us within 7 days of activation.
- Share your order details and describe the problem.
- Work with our team while we try to solve it.
- If no solution is found, we will confirm your refund details with you.